CUSTOMER CARE
We're here to help!
If you have any questions about our products, orders, shipping, or returns, please don't hesitate to contact us.
We aim to respond to all inquiries within 24 hours.
Thank you for choosing Cinderella Fashion.
Frequently asked questions
Which countries do you ship to?
We currently ship to the United Arab Emirates (UAE), Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain.
Are any purchases final sale?
No. We offer exchanges only and do not provide refunds. Eligible items may be exchanged within 7 days of delivery, subject to our Exchange Policy.
Can I track my order?
Yes. A tracking number will be sent to you once your order has been shipped.
Can I return my order?
No. We do not offer returns or refunds. However, eligible items may be exchanged within 7 days of delivery, subject to our Exchange Policy.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order, along with photos of the item. We'll resolve the issue as quickly as possible.
Which payment methods do you accept?
We accept secure online payment methods available during checkout.
How can I contact customer support?
You can contact us via our email or by using the Contact Us page